Welcome to the hesperite.store website (hereinafter referred to as the “Website”). Please read the following terms and policies carefully before accessing, browsing, using or purchasing any products on this Website. These terms and policies constitute a legal agreement between you and us. If you do not agree to these terms, please do not use this Website.
- Acceptance of Terms
By accessing, browsing, registering or using this Website, you agree to be bound by these terms and policies, as well as any additional terms and policies. We reserve the right to update or modify these terms and policies at any time, and any changes will be posted on the Website and will be effective immediately. - Product Descriptions
We strive to ensure that all product descriptions, prices and other information on this Website are accurate. However, errors or inaccuracies may occur occasionally. We reserve the right to correct prices, product descriptions or other information, and cancel related orders if necessary. - Account & Registration
Registration requirements: When using this Website, you may need to create an account and provide true and accurate personal information. You are responsible for maintaining the security of your account information, including the confidentiality of your password.
Account Responsibility: You agree to be responsible for your account activity and all actions taken through your account. If you discover any unauthorized use of your account or incorrect information, please notify us immediately. - Orders & Payments
Order Processing: Orders submitted through the website will be processed after payment is confirmed. During the order processing, if the product cannot be delivered due to inventory issues or other problems arise, we will notify you and refund or provide other solutions.
Payment Methods: We support payment methods such as credit cards and debit cards. All payment information will be processed through a secure payment gateway to ensure the security of your payment information.
Price Changes: Product prices and discounts are subject to change at any time. If the price of an ordered product is adjusted, the price at the time of order submission will prevail. - Shipping & Delivery
Shipping Time: We do our best to ensure that your order is processed and shipped in a timely manner. The specific delivery time varies depending on your address, order processing status and shipping company. Normally, the processing time is 1-2 business days, and the delivery time is completed within 3-7 business days depending on the region.
Shipping costs: We offer free shipping, but the specific shipping costs will be automatically calculated at checkout based on your address and order weight. We provide a variety of delivery options, you can choose according to your needs.
International delivery: We provide international delivery services, but please note that customs duties, taxes and other fees in different countries and regions are borne by the recipient. - Return & Exchange Policy
Return conditions: If you are not satisfied with the purchased goods, you can apply for a return within 30 days after receiving the goods. The returned goods must be unused, with intact labels, and retain the original packaging.
Exchange: If you want to exchange, please indicate the exchanged goods when returning. We will try our best to meet your exchange requirements. If the exchanged goods are out of stock, we will provide you with a refund.
Refund: After the returned goods are inspected and confirmed to meet the return conditions, the refund will be returned according to the original payment method. The refund processing time is usually 5-7 working days. - Intellectual Property
All content on this website, including but not limited to text, images, designs, videos, and software, is the property of this website or its licensors and is protected by U.S. and international copyright and intellectual property laws. No one may copy, modify, distribute, or otherwise use these contents without authorization. - User Conduct
You agree to comply with all applicable laws and regulations when using this website, and you shall not do the following:
Upload, transmit, or publish any illegal, malicious, infringing, false, or obscene content.
Use this website to conduct any fraudulent, deceptive, harassing, or unauthorized activity.
Attempt to gain unauthorized access to this website, its servers, or other related systems. - Privacy Policy
Our Privacy Policy details how we collect, use, protect, and share your personal information. By using this website, you agree that we will process your personal information in accordance with the provisions of this Privacy Policy. Please read the Privacy Policy carefully to learn more. - Disclaimer
Limitations on Products and Services: All goods and services provided on this website are provided on an “as is” basis without any express or implied warranties. We are not responsible for any direct, indirect, incidental or consequential damages arising from the use of this website.
Accuracy of Website Content: Although we try our best to ensure the accuracy of the information, the content of this website may contain errors or omissions, especially in product descriptions, prices, inventory, etc. We do not assume any responsibility for this. - Governing Law & Dispute Resolution
Governing Law: These Terms and Policies shall be governed by and interpreted in accordance with the laws of the State of California, USA.
Dispute Resolution: Any dispute arising from the use of this website or the purchase of goods shall first be resolved by the parties through friendly negotiation. If the negotiation fails, it is agreed that the dispute shall be submitted to the courts of the State of California. - Modifications to Terms
We reserve the right to modify these Terms and Policies at any time. Any modifications will be posted on this website and will take effect immediately. It is recommended that you check these Terms and Policies regularly to understand the latest content.