Thank you for choosing hesperite.store for shopping! We are committed to providing you with a quality shopping experience. If you are not satisfied with the purchased items, we provide flexible return and exchange services. Please read the following return and exchange terms carefully before placing an order to ensure that you can enjoy our return and exchange services smoothly.

  1. Return & Exchange Conditions
    We provide a 30-day return and exchange guarantee. If you are not satisfied with the product after receiving it, you can apply for a return or exchange within 30 days. The following are the basic requirements for returns and exchanges:
    Return conditions:
    The product must be in original condition, unused, unworn, undamaged, unwashed, and with all original tags, packaging and additional accessories.
    For customized products, such as printing or personalized design, we do not accept returns unless there is a quality problem with the product.
    Please provide proof of purchase (such as order number or email confirmation).
    The returned goods must be sent back within 30 days after the return application is submitted.
    Exchange conditions:
    The size, color, etc. of the exchanged product must match the product in your original order.
    If you wish to exchange, please indicate the exchanged product when applying for a return.
    Exchange processing will be carried out after receiving the returned product and confirming that it meets the return and exchange conditions.
  2. Return Process
    Submit a return application: Please submit a return application via email, providing the order number, product information and reason for return.
    Review application: Our customer service team will review and provide a processing plan as soon as possible after receiving your return application.
    Return the product: After confirming the return, you will receive our return address and label (if applicable). Please pack the product safely and send it back to us.
    Refund/Exchange processing: After receiving the product, we will check whether the product meets the return conditions. After confirmation, we will process your refund or exchange within 7-10 working days.
  3. Refund method (Refunds)
    Refund time: Refunds will be processed after we receive the returned product and confirm that it meets the return conditions. Normally, refunds are made within 7-10 business days.
    Refund Method: Refunds will be made to the original payment method you used when making the payment, such as credit card, PayPal, etc. If the order was paid by gift card, the refund will be returned in the form of the gift card balance.
    Shipping: The original shipping fee and return shipping fee will not be refunded unless there is a quality problem with the product or we sent the wrong product.
  4. Exchange Process
    Product Out of Stock: If the product you want to exchange is out of stock, we will provide you with other similar products or refund you.
    Exchange Time: After receiving the returned product and confirming that it is correct, we will arrange an exchange and send you a new product within 7-10 business days.
  5. Return & Exchange Shipping Costs
    Returns and Exchanges within the United States:
    Return Shipping Cost: If the return is due to quality problems or we sent the wrong product, we will bear the return shipping cost.
    Non-quality return: If you return the product for other reasons (such as the wrong size), you will need to pay the return shipping cost at your own expense.
    International Returns:
    International Return Shipping: Return shipping for international orders is at your own expense. If the return is due to quality issues or the wrong item was sent, we will cover the return shipping.
    Duties and Taxes: All international returns may incur additional duties, import taxes or customs clearance fees, which are your responsibility. Please understand the relevant information before returning.
  6. Non-Returnable Items
    The following items cannot be returned or exchanged due to their special nature:
    Customized items: If the items are custom printed or personalized, they will not be accepted for return or exchange unless there is a quality issue.
  7. Return & Exchange Considerations
    Product Packaging: Please ensure that the returned items are fully packaged, all labels and tags are not removed, and there are no stains or damage. Items that are not returned as required will not be refunded or exchanged.
    Damaged Items: If the item you received is damaged during transportation, please contact the customer service team immediately after receiving the item and provide photos. We will arrange a return or exchange or compensation for you.