Welcome to hesperite.store’s FAQ center! We understand that you may have some questions when shopping, so we are here to answer them. If you can’t find the information you need, please feel free to contact our customer service team.

  1. How do I place an order?

Placing an order is very simple:
Browse our product pages and select the style and size you like.
Click the “Add to Cart” button.
Once you have made your selection, go to the shopping cart page and click “Checkout”.
Enter your delivery address and payment information.
Confirm the order and submit.
Your order will be processed within 24 hours.

  1. What payment methods do you accept?
    We accept a variety of payment methods, including:
    Credit cards (Visa, MasterCard, American Express)
    Debit cards, etc.
    All payment information is processed through a secure payment gateway to ensure your transaction is safe.
  2. When will my order be shipped? (When will my order be shipped?)
    Usually, we will process and ship your order within 1-2 business days. Once the order is processed, you will receive an email with tracking information, and you can check the shipping progress of the package at any time.
  3. Do you offer international shipping? (Do you offer international shipping?)
    Yes, we offer international shipping. The specific shipping costs and times vary depending on your country or region. At checkout, you will see the relevant shipping costs and estimated delivery time.
  4. How can I track my order? (How can I track my order?)
    Once your order is shipped, we will send you an email with a tracking number. You can use the tracking number to track the shipping status of the package on the official website of the relevant logistics company.
  5. How can I cancel or modify my order? (Can I cancel or modify my order?)
    Once you submit an order, we will start processing it as soon as possible, and it is usually impossible to cancel or modify it. If you find a problem within a short period of time after placing an order, please contact our customer service team immediately and we will do our best to help you modify or cancel it.
  6. Do you have a return and exchange policy? Do you have a return and exchange policy?
    Yes, we offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure that the item is unused, undamaged, and in its original packaging and tags. For detailed return and exchange policies, please check our return and exchange policy.
  7. What should I do if my item is defective?
    If the item you received is defective or damaged, please contact our customer service team as soon as possible. We will process your return and exchange for you and cover the relevant costs. To speed up the process, please provide your order number and photos of the damaged item when contacting us.
  8. Can I customize my clothing?
    Yes! We provide a customized service, and you can choose the color, style and print according to your personal preferences. If you have any special requirements or need help, please feel free to contact our customer service team and we will provide you with personalized service.