hesperite.store understands the importance of protecting users’ personal information. This privacy policy is designed to help you understand how we collect, use, and protect your personal information and your rights when using our services.
- Information Collection
When you visit our website and make a purchase, we collect the following types of information:
Personal identification information: including your name, email address, mailing address, phone number, and payment information (such as credit card number).
Non-personal identification information: We collect information about your device, browser, IP address, browsing activities, and other technical information, which helps us optimize the website experience.
Payment information: When you make a payment, you may need to provide payment information. We process this information through a secure payment gateway and do not store your credit card information on our website. - Use of Information
We collect your information mainly for the following purposes:
Order processing and delivery: to ensure that we can process your order correctly and deliver the goods to your designated address in a timely manner.
Customer service: to help us effectively handle your questions, inquiries, and other customer service requests.
Marketing and Promotion: We may send you promotional information, special offers, limited-time offers, etc. via email, SMS, etc., provided that you have agreed to receive such information.
Website Optimization and Analysis: Use the collected data to improve the user experience, ensure the smooth operation of our website, and conduct performance analysis regularly. - Information Protection
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, modification or destruction. This includes but is not limited to:
Encryption technology: Use SSL (Secure Sockets Layer) encryption technology to ensure the security of your payment information and personal data during transmission.
Access Restriction: We only allow authorized personnel to access your personal information and ensure that they follow a strict privacy protection policy.
Despite our strict security measures, please note that data transmission on the Internet is not completely secure, so we cannot guarantee the absolute security of information transmission. - Information Sharing
We promise not to sell, rent or trade your personal information to third parties. We may share your information with third parties in the following circumstances:
Service Providers: We may work with third-party companies (such as payment processors, logistics companies, etc.) who will process your information based on the instructions we provide, limited to completing order processing and delivery.
Legal Requirements: We may disclose your personal information to comply with legal procedures, court orders or legal regulations under legal requirements or government investigations. - Cookies and Tracking Technologies
To enhance your shopping experience, we may use Cookies and other tracking technologies. These technologies help us:
Remember your login information and shopping cart contents.
Collect data about your use of our website (such as the pages you visit, the length of stay, the links you click, etc.) to help us analyze and improve website performance.
You can disable cookies in your browser settings, but please note that disabling may affect some website functions. - Data Retention
We will only retain your personal information for the time necessary to provide the service. After the order is processed, we will retain necessary records in accordance with legal requirements and accounting regulations. Personal information that exceeds the retention period will be deleted or anonymized. - Your Rights
You have the following rights under relevant laws:
Right of access: You have the right to request a copy of your personal information stored on this website.
Right of correction: If your personal information is inaccurate or incomplete, you have the right to request correction.
Right of deletion: In certain circumstances, you have the right to request that we delete your personal information.
Refuse marketing information: If you no longer wish to receive our marketing emails or text messages, you can choose to unsubscribe, or contact us to request that we stop sending them.
To exercise the above rights, you can contact our customer service team. - Third-Party Websites
This website may contain links to third-party websites. The privacy policies of these third-party websites are different from ours, and we are not responsible for their privacy practices or content. Please check their privacy policies when visiting these third-party websites. - Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or updates to laws and regulations. The updated Privacy Policy will be posted on the website and will take effect immediately. Please check this page regularly to obtain the latest version of the Privacy Policy.