Thank you for choosing hesperite.store for your shopping! We are committed to providing you with fast and reliable shipping services. Below are our terms and conditions regarding shipping, including information on import and export standards, logistics shipping time and partner companies.

  1. Shipping Areas
    We currently offer shipping services for orders within the United States and internationally. We accept orders from all over the world and provide different shipping methods and fees based on your address. Please note that shipping may not be available in some areas, please refer to the shipping options provided at checkout for details.
  2. Shipping Time
    Shipping time within the United States:
    Standard Shipping: Estimated 5-7 business days (excluding holidays)
    Expedited Shipping: Estimated 3-5 business days
    Next Day Delivery: Estimated 1 business day for certain areas only
    International Shipping Time:
    International Standard Shipping: Estimated 10-15 business days
    International Expedited Shipping: Estimated 5-10 business days
    All shipping times are estimates and may vary depending on factors such as logistics companies, weather, customs inspections, etc.
  3. Shipping Costs
    US Shipping:
    We offer a variety of shipping options, and shipping costs vary depending on the weight of your order, the destination, and the shipping method you choose. You can view the final shipping costs at checkout.
    International Shipping:
    International shipping costs vary depending on the destination country and region, and you can see the specific costs at checkout. Please note that shipping costs for international orders may include customs duties, taxes, and other fees, which are the responsibility of the recipient.
  4. Import & Export Standards
    US Import & Export Standards:
    We follow US international trade regulations and customs requirements to ensure compliance with US shipping and import and export standards in all domestic shipments. All products will go through the appropriate customs clearance procedures to ensure smooth passage through US customs.
    Import & Export Standards for International Orders:
    For international shipments, we will export and declare goods according to the laws and regulations of the destination country. Please note that international orders may be affected by the customs policies of the destination country, and any customs duties, import taxes, customs clearance fees, and statutory fees of other countries will be borne by the recipient.
    The consignee should ensure to provide an accurate delivery address and valid customs documents to ensure that the goods pass through customs smoothly.
  5. Shipping Partners
    We work with several leading logistics companies to ensure timely and safe delivery of orders. Our main shipping partners include:
    Domestic delivery in the United States:
    USPS (United States Postal Service)
    FedEx
    UPS
    International delivery:
    DHL
    FedEx International
    UPS International
    USPS International
    We will select the most suitable shipping company based on the destination, size and weight of the order to ensure that your goods arrive as quickly and safely as possible.
  6. Tracking Information
    All shipped orders will be provided with a tracking number, and you can check the order status on the official website of the relevant logistics company through the tracking number we provide. You will receive tracking information via email after the order is shipped.
  7. Shipping Delays
    Although we work with reliable shipping companies and do our best to ensure that orders arrive on time, certain factors (such as bad weather, holidays, high demand seasons, customs inspections, etc.) may cause delivery delays. We are not responsible for delays due to these unforeseen circumstances, but we will do our best to provide you with timely updates.
  8. Incorrect Shipping Address
    Please make sure you enter the correct shipping address before submitting your order. If you find that the address is incorrect, please contact our customer service team as soon as possible to correct it. If the item has already been shipped, we will not be able to change the address and you may be required to bear the cost of re-delivery or return.